PEACE OF MIND, ON CALL.
Expert support when you need it. Fast answers. Real solutions.
Choose Your Level of Peace of Mind.
Our three Support Options — Standard, Pro, and Premium — make it easy to get the care you want, the priority you need, and the confidence that your technology is always taken care of.
STANDARD
Pay-as-you-go support for clients who want a reliable go-to team during business hours — only when you need us.
- No monthly commitment
- Standard scheduling
- Standard labor rates
- Access to business-hours support
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Phone & Email Support
$50 / 15 minutes
8am–4pm, Mon–Fri
On-Site Support
$275 first hour, $200 each additional (1 hour minimum)
8am–4pm, Mon–Fri
After-Hours Support
Not available
PRO
24/7 support when it matters most — with priority scheduling, preferred rates, and a faster path to resolution.
- 24/7 Phone, Email & Video Chat Support
- Priority scheduling
- Preferred on-site labor rates
- Access to after-hours on-site support*
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Phone, Email & Video Chat Support
Included
24 hours a day, 7 days a week, including holidays
On-Site Support
$200 first hour, $175 each additional (1 hour minimum)
8am–4pm, Mon–Fri
After-Hours On-Site Support
$400 / hour (1.5 hour minimum)
PREMIUM
White-glove system care with proactive monitoring, ongoing remote maintenance, and front-of-the-line priority every time.
- Everything in Pro
- Proactive system monitoring
- Ongoing remote maintenance
- Front-of-the-line scheduling
Click for rates & availability
Phone, Email & Video Chat Support
Included
24 hours a day, 7 days a week, including holidays
On-Site Support
$200 first hour, $175 each additional (1 hour minimum)
8am–4pm, Mon–Fri
After-Hours On-Site Support
$400 / hour (1.5 hour minimum)
FAQ
Simple answers to common membership questions.
What’s the difference between Standard, Pro, and Premium?
Standard is best for occasional help.
Pro adds faster response and priority scheduling.
Premium is concierge-level care with the highest priority and the most proactive support.
What does “priority scheduling” mean?
Priority scheduling means members are placed ahead of non-members when booking service visits. Higher tiers receive earlier appointment options and faster availability whenever possible.
What’s included in remote support?
Remote support is help we can provide without coming on-site—phone, email, or video help, plus remote troubleshooting for compatible systems (network, Wi-Fi, cameras, automation, AV).
If we determine an on-site visit is needed, we’ll schedule it based on your membership tier.
What counts as an “after-hours” request?
After-hours support is any support requested outside normal business hours (evenings, weekends, and holidays). Availability can vary based on technician scheduling.
Do memberships include on-site labor?
Memberships include access, priority, and member benefits. On-site labor and parts are billed separately unless your membership explicitly states otherwise.
What does “ongoing remote maintenance” mean?
Ongoing remote maintenance means we proactively check and tune key pieces of your system (when supported): firmware/update planning, basic network health checks, and configuration housekeeping.
We prioritize stability—updates are scheduled thoughtfully, not “auto-applied and hope.”
Is there a contract or minimum term?
Most memberships are month-to-month unless you choose an annual option or a promotion that includes a minimum term. Your proposal or invoice will clearly state the term.
How fast will you respond?
Response speed depends on your tier and the type of request. Pro and Premium are designed for faster response and earlier scheduling windows.
What’s not covered?
Memberships don’t cover third-party provider outages (internet/utility), manufacturer defects outside warranty, or major new work and expansions—those are quoted separately.
How do I request support?
Use your dedicated support link, email, or phone number. For the fastest help, include your address, a quick description, and photos/screenshots if relevant.